Frequently Asked Questions

When will I get my order?

All products unless otherwise stated are hand crafted small batch items, with many made or packaged upon purchase. Shipping days are Monday, Wednesday and Friday Please allow 3-7 working days for dispatch for most items. Some items may take longer than 7days, depending if it is a custom order. Once the order is dispatched it is out of my control, and is subject to the timings of the postal service provider. Actual processing times are based on a few factors: - One of a kind items, and in-stock small batch items are ready to ship, and depending of confirmation of order, can ship on the nearest Monday, Wednesday or Friday unless you purchase other items which are personalised, or made to order Orders are worked first come first served, however if I have more than 2 orders for the same item I will create them together as it is more time efficient for me to do so. Remember I am a one woman business and that each and every order is made, (excluding the occasional Coven Busy Bee) by my hand from raw materials at the appropriate times and moon phases. I do my very best to process each order as quickly as I can while also maintaining quality.

Is my information safe?

HEKA Arcane Apotheca, values our customers and their privacy. None of your information will ever be sold on to third parties and will never use your personal information for any reason other than shipping your item to you or for questions concerning your order. Note that as all financial transactions are actually handled by PayPal's secure site, we do not store any credit card details, etc.

I don't have a PayPal Account. Do you take Credit Cards?

We use PayPal for handling payment. You should be able to make a payment through them regardless of whether you have an account with them; they should support credit card payments.

Can I use these Spell Oils in my oil burner?

No you cannot. Spell oils will clogg up your oil burner. Spell oils are not the same as Essential Oils and have different uses. Please watch the videos for more information.