By making a purchase, you agree that you have read and understood my policies.
Refunds & Exchanges All Sales Are Final. An order cannot be cancelled once it is placed. If your item has been damaged during shipping please send me a picture of the item and we can discuss options going forward. Please note that you must contact me within 3 days of delivery date.
NO refunds on custom orders or personalized orders UNLESS the item was damaged during shipping. All products unless otherwise stated are hand crafted small batch items, with many made or packaged upon purchase. Please allow 3-7 working days for dispatch. Some items may take longer, depending if it is a custom order. Actual processing times are based on a few factors: - One of a kind items are ready to ship and can ship on a Monday,Wednesday or Friday unless you purchase other items which are made to order - How many orders are currently in my queue - How large and or complex each order is in my queue - Orders are worked first come first served, however if I have more than 2 orders for the same item I will create them together as it is more time efficient for me to do so - Remember I am a one woman business and that each and every order is made, (excluding the occasional Coven Busy Bee) by my hand from raw materials one at a time and I do my very best to process each order as quickly as I can while also maintaining quality.
Product photographs are intended to be a good representation of the product on offer, however things like exact colours, and style of packaging cannot be guaranteed to match the product. As such, the delivered item may vary slightly in look to pictured item, depending on availability of packaging materials, but the contents quality remains the same.
We do take requests for custom, made-to-order pieces that cater to your specific spiritual need.
- Products are to be used at your own risk, “Heka Arcane Apotheca” is not responsible for any misuse of the products.
- Spell Oils are not to take internally. Certain Spell Oils can be applied to the skin, but please read the information regarding the oil and do a patch test first. If irritation occurs by the use of any body products, discontinue use immediately- and seek medical attention.
- Not recommended to use Essential Oil products while pregnant or nursing, due to the high medicinal properties.
- Please note that all items sold (unless stated otherwise) should not be considered suitable for children or animals.
- By the purchase & use of “Heka Arcane Apotheca” products you agree to all terms & conditions.
- Please note that all items sold should not be considered suitable for children.
- No products we sell are suitable for eating or drinking.
- We use PayPal for handling payment. You should be able to make a payment through them regardless of whether you have an account with them; they should support credit card payments.